shipping & Returns
order processing & dispatch
Orders are typically dispatched within 2-5 business days of receiving payment. Orders are shipping Monday to Friday, excluding public holidays. For any orders containing pre-sale items, the entire order will he held and dispatched once these items are available. If you wish to receive in stock items earlier, please place two separate orders which will incur two separate shipping fees.
Please note that during peak seasons, order processing & shipping times may be longer. Please ensure you select Express Post if you require you order urgently.
Our Warehouse
All orders are shipped from our office in Wagga Wagga, NSW.
Order collection is available from our warehouse during opening hours. Please note that our office hours may vary.
Australia Orders
All orders are shipped with Australia Post or a suitable courier with tracking included in your postage rates. You will receive a shipping confirmation email with tracking details once your order is ready to leave the studio.
Delivery times vary from 2-7 business days, busy periods may take longer to arrive.
By accepting our shipping terms and conditions, you are authorising your delivery to left in a safe location without requiring a signature. Creations by Quill Fine Art is not liable for any lost or missing goods.
Retail orders over $150 receive free regular shipping with Australia.
international orders
For international orders, please contact us at hello@quillfineartcreations.com for a shipping quote
Returns & Exchanges
Please select your items carefully. Creations by Quill Fine Art do not offer refunds or exchanges for change of mind for products ordered online.
Orders can not be cancelled once they have shipped. Any orders with personalised elements can not be cancelled. If you would like to check the status of your order or request a cancellation, please email hello@quillfineartcreations.com
While the best care is taken in the production and shipping of goods, unfortunately accidents do happen during the shipping process. If your item arrives damaged, please contact us within 48 hours of receiving your order to discuss a replacement or store credit.
To return faulty or damaged items, the item must be returned within 10 days of delivery. The product/s must be new, eg. unused, undamaged and in their original packaging. Email us at hello@quillfineartcreations.com with your name, invoice number, product name, and the reason for your return/replacement request.
All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer’s expense. Creations by Quill Fine Art can not be help responsible for any products lost or damaged in transit.
payment processing
For peace of mind and your security all online payment are processed using Square. No credit card details are stored on our website.
